At TeslaCare, we are committed to ensuring customer satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our refund and returns policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must request a return within 30 days of receiving your item.
Certain items are non-returnable, including:
- Perishable goods (e.g., food, supplements, etc.).
- Custom or personalized items.
- Gift cards or downloadable products.
- Health and personal care items.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at [Insert Contact Email] with your order number and reason for the return. We will provide instructions on how to proceed.
Please do not send your product back without first contacting us.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the item is defective or we made an error with your order.
- If the return is due to a defect or mistake on our part, we will provide a prepaid shipping label.
4. Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.
- Partial Refunds: In certain situations, only partial refunds may be granted, such as:
- Products with obvious signs of use.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
5. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account or credit card statement.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Email].
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email] for instructions.
7. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us at:
TeslaCare
Email: info@teslacare.net